Disagreements can arise in any situation–at home or work. The key to problem solving is listening. And, the key to listening is effective questioning. All types of questions can be helpful when used purposefully. Open-ended questions are most effective at drawing out people’s ideas and concerns when beginning to problem solve. Watch our actors try to communicate in this short video above.
This video is the first in a series on using effective communication skills.
Funded by the FIEP (Facilitating IEPs) Project at ESC Region XIII.
Contact Linda McDaniel at 512-919-5225 or at firstname.lastname@example.org.