Emotions run high when issues are near and dear to our hearts. As a listener or facilitator, you can help a speaker by using neutral language AND by summarizing using neutral language. Listen in as our novice facilitator receives coaching on this critical skill. Think about how you can use this skill with colleagues, in meetings and with family members to guide productive discussions.
This video is the second in a series on using effective communication skills.
Funded by the FIEP (Facilitating IEPs) Project at ESC Region XIII.
Contact Linda McDaniel at 512-919-5225 or at firstname.lastname@example.org.